FAQ's

What payment options are available?

Cash, cheque, debit & E-transfer.

Invoice values $3000 & under can be paid by CC or QBO payments.

Does NWI service insurance claims?

Yes, bring in your ICC form.

Does NWI offer estimates?

Yes, complimentary quotations. 

How does NWI's guarantee work?

NWI's Subcontracted Installers provide 1 year labour warranty.  Individual product warranties are defined by individual manufacturers.  

Install options:

Professional Installers are available or you have the option to manage the install yourself.  Third party installs are the responsibility of the customer; make sure your Installer is educated on the product.

NWI Price Match Guarantee

NWI strives for your business; provide an official quote with the details of the product & price: NWI will match it providing it is the same product & quality.  We have many suppliers to work with and can find what you are needing with in your budget. 

What is your refund policy?

Unopened in stock product must be returned 30 days from invoice date to receive a store credit.  Restocking fees of 25% may apply.  Custom orders are not refundable.  Supply Only orders must have square footage details outlined & confirmed by your Contractor. 

How can I achieve satisfaction with my purchase?

Rely on knowledgeable help (there are a host of resources: Designers, Pinterest ideas, etc to help you visualize your goals). Take your time in selecting your product, take samples & try in your space.  Be clear with our staff: in your sample selections, rooms & quote confirmations.  New flooring materials will change the feel of your space.  Try to maintain an open mind as this adjustment settles.