What payment options do I have?
Debit, Credit, Cheque & Cash. Online invoice deposits, payments & E-transfer.
Does NWI service insurance claims?
Yes, bring in your ICC form.
Does NWI offer estimates?
We offer free estimates, but remember they are estimates. Please review the square footage before agreeing to the project. We send experienced people to measure your space, however there are still variables that are unforeseen that dictate the final square footage used.
We are unsure of what we really want, what now?
NWI has experienced Sales Staff that provide flooring solutions! NWI isolates where you are wanting to put the flooring, what budget you are comfortable with & if your wanting something you can install yourself or want the convenience of one of our Professional Installers to do it for you.
How do I get my home ready for new floor? Savings can be made by moving the furniture, ripping up old carpet, scraping off old glue etc. We also can arrange disposal of old flooring for a reasonable fee.. *please refer to our "Installation Guidelines."
Can I expect Vacuuming following a carpet installation? For a small fee we can arrange for your Installer to Vacuum.
How does NWI's guarantee work?
Our Subcontracted installers provide a 1 year guarantee on their labour: if their workmanship is found deficient, we will have them return and resolve the issue if possible. NWI's product warranties vary, carpet for example requires professionally cleaning every 12-18 months in order to qualify for any warranty claims. Once again, we make every effort to ensure the product that goes out of our doors is reliable, limiting issues in this area. Inquire on individual products for Manufacturer Warranties but be aware they do have limitations.
What's the deal with your Installers?
We make every effort to ensure the communication between NWI, the Installer & You goes as seamless as possible. We contract to Professional Installers that we would personally be comfortable having in our home. And although NWI does offer the service of managing your flooring project & choosing reputable, professional installers; we service many Supply Only projects in which you can choose the Installation *(it is the responsibility of the chosen installer to familiarize themselves with product specifications and to warranty their own work).
Price Match Gurantee?
NWI strives for your business; provide an official quote with the details of the product & price: NWI will match it providing it is the same product & quality. We have many suppliers to work with and can find what you need with in your budget.
Is all flooring created equally?
The old saying goes you get what you pay for....so no everything is not created equally. NWI is confident that we offer competitive pricing while still offering value. For example; a rental property that is likely to have the floor depreciated quickly, is well suited to a less expensive product such as laminate, LVT or lino. Having installed all types of flooring for many years, NWI is confident what to look for in products and in turn only offers products that have met our standards.
What is your refund policy?
Unopened in stock product must be returned 30 days from invoice date to receive credit. Restocking fees of 25% may apply. Custom orders will not be refunded (including tile, light orders & Schluter products). If the project is Supply Only please have your Contractor confirm measurements, if NWI is doing the install we take care of this detail.
What if I'm not happy with the result?
At NWI we are patient and offer space in the selection process. We learn about your project & make sure the product your inquiring about is suitable in your scenario. We offer samples to take home at no charge to ensure the product is compatible with your project. We network with the best designers/builders in the city to have second opinions to avoid a negative outcome. But let's face it; sometimes its not quite what we had hoped. NWI stands firmly behind proven defective products & ensure our installations are warrantied. Please take the time before hand to avoid any disappointment. And remember paint is always easier than flooring to change!
Selecting the ideal product for your space can be a challenge. All products have Pros & Cons. You as the Consumer need to weigh the options that we educate you with and choose what is best for you.
More questions? please shoot us an email and we would be happy to get back to you!